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Janani Surakska Yojana Helpline
A Public Private Partnership initiative of Regional Resource Centre-VHAI with support from National Rural Health Mission, Government Of Rajasthan and UNICEF

Janani Suraksha Yojana Helpline in Rajasthan is an innovative, joint initiative of RRC-VHAI and the National Rural Health Mission, Rajasthan, in partnership with the Government and selected NGOs of the state, most of who are MNGOs and FNGOs of RRC-VHAI. An MOU has been signed between the State Mission Director, NRHM, Rajasthan and RRC-VHAI to coordinate the work of 28 Help lines in the State. The project is also supported by Unicef and BSNL. RRC-VHAI would function as the nodal agency for the overall coordination and Rajasthan Voluntary Health Association would function as a State Resource Center cum Divisional State Center at Jaipur.

Under this initiative, 28 local NGOs of Rajasthan will operate at the selected Blocks in 28 districts of Rajasthan. There would be 5-6 field level workers in every block entitled to a mobile phone each. The JSY Helpline will function from the respective CHCs of the selected blocks. A JSY Helpline number is being provided by BSNL, along with 178 mobile hand sets for field facilitators and other workers under the project.

As a preparatory phase for the launch of the project in Rajasthan in mid November, 2006, a 2 day JSY Helpline Orientation Workshop was held at State Institute of Health and Family Welfare, Jaipur in October, 2006. The first day of the workshop was on the implementation of the project for the local NGOs who are involved in the project, on doing the resource mapping of their respective villages, and on writing the project proposal along with the budget allocated for the project. The second day of the workshop involved the District Program Managers and the CHC in charges so as to provide an open platform for further clarification, discussion and cooperation among them and the concerned NGOs.

Alongside, various Capacity Building Workshops have been organized for the field facilitators. The 2 days workshop included the concept of JSY Helpline and its main role, on operating the Helpline, experiences and field realities in running the JSY Helpline project at Bari and Emergency Obstetric Care. The participants were briefed on the kind of information to be collected at the Helpline and the block level, filling of various reporting formats and the resource mapping format. The roles and responsibilities of the field facilitators were also made clear in the workshops.

About the Janani Suraksha Yojana Helpline

Rajasthan ranks second in the country in Maternal Mortality where Janani Suraksha Yojana has not been particularly very effective in the last few years. The scheme aimed to reduce overall maternal mortality ratio and infant mortality rate; and to increase institutional deliveries in BPL families. But Poor infrastructure at the CHCs and District Health Hospitals, absence of referral systems, low literacy and lack of trained man power at the grass root level, traditional beliefs and diverse social & geographical conditions are some of the reasons for its failure. The three delay points - deciding to seek health care, reaching the health center and availing the services at the health center have also spelt doom for women in obstetric emergencies all over.

The JSY Helpline aims at promoting prompt emergency referral and ensuring safe delivery of women with obstetric emergencies at the health facility, thereby contributing to reduction of maternal mortality by directly tackling the three delay points. This will be achieved by establishing 28 JSY Help lines in the selected blocks of the 28 Districts of Rajasthan. This Helpline is a replica of the Maternal Health Initiatives at the Bari village in Dholpur District of Rajasthan, where a 24 hours helpline service was set up with the support of UNICEF.

The JSY Helpline is a 24/7 service which people can avail of via a BSNL JSY Helpline number and 178 free mobile phones for the field. This would address the first delay where people take a long time to seek health care due to the inconvenience caused at reaching the health center and finding no staff and doctors there. The JSY Helpline would ensure that the CHCs arrange staff and the required equipments by the time the patients come in. The Helpline also focuses on a strong referral service for women with obstetric emergencies. Towards this purpose, all the vehicles and transport facilities in the respective villages would be identified and registered. In cases of emergencies and when pregnant mothers need to be taken to the health centers, the referral service would be readily available. This would address the second delay point. Thus, a strong network would be built among the vehicle owners, people with access to telephones and cell phones, the ANMs ands ASHAs under this project. This would ensure that the doctors and the staff are present at the CHC thereby tackling the third point of delay. A lot of emphasis would be given on the involvement and support of the local people to make this project a success.

The JSY Helpline is a new and challenging project and we seek your cooperation and support in this endeavor of reducing the Maternal Mortality Rate of the State of Rajasthan.

Only a prospective mother knows what it is to carry. The onlookers notice her illness and pity her. But she alone knows the travail.
– Mahatma Gandhi

 
 
 
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